INTERPERSONAL MANAGING SKILLS

INTRODUCTION

In business life, the ability to achieve results depends to a great extent on the ability to work and through other people. This seminar presents interpersonal skills that are invaluable in dealing with others – in gaining the commitment and co-operation of subordinates, colleagues and superiors. The mastery of these crucial interpersonal skills will greatly enhance seminar participants’ personal and professional effectiveness.

THE SEMINAR

Since managers and professionals are necessarily dependent on the work of others, their ability to work with and through others affects their own likelihood of success. Interpersonal Managing Skills is based on the premise that improvements in performance and productivity will result from the ability to promote and sustain better communication and greater motivation.

SEMINAR RATIONALE

Traditionally, managers communicated objectives and tasks through hierarchy and commanded respect based on their knowledge and position. Today, those hierarchies have been flattened in an attempt to make organisations more responsive to the needs of customers and more efficient in the way their core products and services are delivered to the market. This has led to a change in the role of the manager who must encourage individuals to perform to the best of their abilities in order to meet or exceed customer expectations whilst driving operational efficiency. The key for managers is not only in being aware of the need to work through others, but also in developing their ability to demonstrate this clearly, sincerely, and consistently despite the pressures of day-to-day operational priorities.

WHO IS IT FOR ?

Any manager or professional who is responsible for managing people, projects or events can benefit from the seminar.

SEMINAR OUTCOMES

By completing Interpersonal Managing Skills, managers will improve their ability to communicate, motivate and work with others as they:

• Recognise successful performance of others, thereby satisfying their need for esteem and increasing their willingness to meet or exceed expectations, goals and standards.
• Actively seek and take into account the ideas and opinions of others, thus improving job related motivation and ensuring an adequate flow of information.
• Redirect the inefficient or inadequate efforts of others, thereby fostering a desire for improved performance without generating resentment or frustration.
• Encourage useful contributions from others, thus making better use of people’s potential in the workplace.
• Deal with conflicts between individual goals and organisational priorities in ways that ensure that differences are resolved as productively as possible.

SEMINAR ACTIVITIES

• Preview Reading provides an overview of seminar concepts and content.
• Video introduces models, reviews and allows observation and practice of the skills.
• Programmed Instruction ensures efficient acquisition and explanation of the basic seminar concepts and skills.
• Skill Practice Exercises provide structural, focused skill practice.
• Role-plays allow practice of the skills in structured and realistic situations.
• Case Study and Simulation Exercises allow practice using the skills in more unstructured representative situation.
• Group Discussions help participants relate what they have learned to their own jobs and explore any lingering concerns over their understanding or application of the skills.
• Connections Exercises let participants apply concepts and skills to their own specific jobs.

SEMINAR CONTENT

Preview Introduction Activities Clarifying and Confirming Constructive Criticism Discussion Skills Managing Differences Crediting

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